Our Customer Solutions team is here to help support your existing clients

We are committed to supporting you with your client retention activity. Our Customer Solutions team is here to support your business, by reinforcing the value of your advice and help your clients keep their cover in place, for longer.

We know that your clients have unique needs, and our highly trained team are experts in retention, with every conversation had with your client needs front of mind.

Our Customer Solutions team take around 1,800 calls a month with an average save rate of 66%¹, here are just some of the ways they can help:

• Inbound and outbound missed payment and cancellation calls
• Policy overviews
• Live quoting
• Downgrading cover
• Premium waivers
• Removing CPI
• Resolving payments over the phone

Your clients can contact our friendly Customer Solutions team on:

This year, we are looking at new initiatives to help you manage your in-force clients. Keep an eye out on the TAL Adviser Centre (TAC) for news and updates.

For everything else, your local Business Development Manager is here to help.

¹ Average monthly calls and save rate based on average total calls of the Customer Solutions Team between September 2023 – February 2024.