Better Connected

We're here if you have questions or need help from our experts.

General Enquiries

1300 286 937

8am-7pm AEST

accelerateservice@tal.com.au

For more efficient responses, please include your client’s policy number(s) in the subject line.

Adviser Administration

For Adviser or Licensee support such as a new adviser registration or amending existing details:

adviser.admin@tal.com.au

Commission Enquiries

Enquiries regarding commissions:

Commissions@tal.com.au

 
Underwriting

1800 226 469 (Follow the prompts and select your state)

Monday to Friday 8.30am-5pm AEST

Pre-assessments

NSW & ACT: preassessnsw@tal.com.au

QLD: preassessqld@tal.com.au

SA & NT: preassessSaNt@tal.com.au

VIC & TAS: preassessvic@tal.com.au

WA: preassesswa@tal.com.au

 

TAL

General Enquiries

1300 286 937

8am-7pm AEST

accelerateservice@tal.com.au

For more efficient responses, please include your client’s policy number(s) in the subject line.

Adviser Administration

For Adviser or Licensee support such as a new adviser registration or amending existing details:

adviser.admin@tal.com.au

Commission Enquiries

Enquiries regarding commissions:

Commissions@tal.com.au

 
Underwriting

1800 226 469 (Follow the prompts and select your state)

Monday to Friday 8.30am-5pm AEST

Pre-assessments

NSW & ACT: preassessnsw@tal.com.au

QLD: preassessqld@tal.com.au

SA & NT: preassessSaNt@tal.com.au

VIC & TAS: preassessvic@tal.com.au

WA: preassesswa@tal.com.au

 

BT

Adviser Services & General Enquiries

For General Enquiries and Business Development support:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

Underwriting

For enquiries relating to underwriting assessment or requirements and support with explaining underwriting outcomes:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

New Business

General new business enquiries, new business application support and any enquiries relating to underwriting assessment, requirements or proposal progress:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

btlifenewbusiness@tal.com.au

Inforce Policy Services

Support with policy alterations process and forms, and any enquiries regarding Change of Ownership (Policy Cancellation and replacement):

btlifeinsurance@tal.com.au

Inforce quote requests for changes to existing policies:

btlifequotes@tal.com.au

Claims

General claims enquiries or enquiries regarding the BT Life Claims process:

btlifeclaims@tal.com.au 

Hypothetical claims questions:

btlifeaskclaims@tal.com.au

Enquiries relating to Claims training:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

 Commissions:

Enquiries regarding commissions:

btlifecommissions@tal.com.au

Client Transfers

Enquiries and or request to transfer clients:

btlifereallocations@tal.com.au

Adviser Administration

For Adviser or Licensee support such as a new adviser registration or amending existing details:

adviser.admin@tal.com.au


Asteron

General Enquiries

1800 003 033

life_customerservice@asteronlife.com.au

Alterations (requiring underwriting) and BuyBack Applications and Quotations

1800 031 050

riskalterations@asteronlife.com.au

Adviser Administration

For Adviser or Licensee support such as a new adviser registration or amending existing details:

agencyadmin@asteronlife.com.au

Commission Enquiries

Enquiries regarding commissions:

adviserservicesadmin@asteronlife.com.au

Claims

1800 024 812

asteronlifeclaims@tal.com.au