Adviser Services & General Enquiries

For General Enquiries and Business Development support:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

Underwriting

For enquiries relating to underwriting assessment or requirements and support with explaining underwriting outcomes:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

General new business enquiries, new business application support and any enquiries relating to underwriting assessment, requirements or proposal progress:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

btlifenewbusiness@tal.com.au

Inforce Policy Services

Support with policy alterations process and forms, and any enquiries regarding Change of Ownership (Policy Cancellation and replacement):

btlifeinsurance@tal.com.au

Inforce quote requests for changes to existing policies:

btlifequotes@tal.com.au

General claims enquiries or enquiries regarding the BT Life Claims process:

btlifeclaims@tal.com.au 

Hypothetical claims questions:

btlifeaskclaims@tal.com.au

Enquiries relating to Claims training:

1300 553 764

Monday to Friday, 8am–6.30pm (Sydney time)

Enquiries regarding commissions:

btlifecommissions@tal.com.au

Client Transfers

Enquiries and or request to transfer clients:

btlifereallocations@tal.com.au

Adviser Administration

For Adviser or Licensee support such as a new adviser registration or amending existing details:

adviser.admin@tal.com.au

1800 003 033

life_customerservice@asteronlife.com.au

Alterations (requiring underwriting) and BuyBack Applications and Quotations

1800 031 050

riskalterations@asteronlife.com.au

Adviser Administration

For Adviser or Licensee support such as a new adviser registration or amending existing details:

agencyadmin@asteronlife.com.au

Commission Enquiries

Enquiries regarding commissions:

agencyadmin@asteronlife.com.au

1800 024 812

asteronlifeclaims@tal.com.au