Claims Support
The Health Support Services that help your client continue living the lives they love
When the unexpected happens, we understand that it is only human to need a bit of extra help. That’s why during your client's claim with TAL, we can help with much more than just payments.
Our Claims and Health Teams take a personalised approach, making sure they understand your client's situation and what your client needs during their recovery. They can work alongside your client’s medical team, carer or employer to make things easier for your client.
When they’re ready, the teams can connect your client to support services that reflect their health needs and return to work goals.
Our approach
We take the health of your clients seriously. When they are unable to work, it can be challenging not only on a physical level, but an emotional and financial one too. That’s why we take a holistic approach to their health, to help them receive the support that’s right for them while on claim with us.
TAL Health support services are:
- Completely optional and won’t impact your client’s claim with TAL,
- Paid for by TAL, so are at no additional cost to your client
- Hand-picked by our team of health experts
- Evidence-based and aligned to medical support, and
- Focused on achieving your clients health and return to work goals.
To find out more about any of the support services TAL can offer your client while they are on claim, please speak to their dedicated Claims Consultant.
Available support services for your client
TAL Health support services include:
How our support services can help your client
With 72% of all the claims we paid in 2022 helping Australians continue living the lives they love after an accident or illness, we recognise the importance of providing access to a range of different support services that can get them back to their best possible state of health.
Dexter’s Story
A remarkable recovery
Dexter’s adventurous spirit and love of the great outdoors shaped his life since he was very young. But maintaining an active lifestyle hasn’t always been easy.
In 2018, Dexter had a cycling accident that could have left him permanently disabled.
Watch or read, how together with TAL’s ongoing support, Dexter rebuilt his life.
Claims support for you
We are here to help you support your clients through one of their biggest challenges.
Through expert support, efficient processes and smart technology, we aim to ensure a simple and seamless claims process for when you and your client need us most.
