Claims Support

The Health Support Services that help your client continue living the lives they love

When the unexpected happens, we understand that it is only human to need a bit of extra help. That’s why during your client's claim with TAL, we can help with much more than just payments.

Our Claims and Health Teams take a personalised approach, making sure they understand your client's  situation and what your client needs during their recovery. They can work alongside your client’s medical team, carer or employer to make things easier for your client.

When they’re ready, the teams can connect your client to support services that reflect their health needs and return to work goals.

Our approach

We take the health of your clients seriously. When they are unable to work, it can be challenging not only on a physical level, but an emotional and financial one too. That’s why we take a holistic approach to their health, to help them receive the support that’s right for them while on claim with us.

TAL Health support services are:

  • Completely optional and won’t impact your client’s claim with TAL,
  • Paid for by TAL, so are at no additional cost to your client
  • Hand-picked by our team of health experts
  • Evidence-based and aligned to medical support, and
  • Focused on achieving your clients health and return to work goals.

To find out more about any of the support services TAL can offer your client while they are on claim, please speak to their dedicated Claims Consultant.

Available support services for your client

TAL Health support services include:

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Recovery Services

A holistic range of services to help your clients on their road to recovery. 

Taking into account their physical and financial health, their mental wellbeing and their social support needs.

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Return to Work

Whether it’s supporting your clients return to their previous role or helping them find a new one, we can offer a range of options to help them get there.
Our services range from career coaching to work conditioning programs to help your clients get back into the workforce safely.

Learn more

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Grief Support

To support your client and their family during an incredibly challenging time, beyond just payments.

Grief support services help with the understanding, care and resources required to help navigate a difficult time.

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Health and Support Guides

When your clients are focused on recovery, we want to help make things easier for them.

That’s why we’ve pulled together some expert advice on how your clients can manage their illness or injury.

Learn more


How our support services can help your client

With 72% of all the claims we paid in 2022 helping Australians continue living the lives they love after an accident or illness, we recognise the importance of providing access to a range of different support services that can get them back to their best possible state of health.

Dexter’s Story

A remarkable recovery

Dexter’s adventurous spirit and love of the great outdoors shaped his life since he was very young. But maintaining an active lifestyle hasn’t always been easy. 

In 2018, Dexter had a cycling accident that could have left him permanently disabled.

Watch or read, how together with TAL’s ongoing support, Dexter rebuilt his life.

Watch Now

Claims support for you

We are here to help you support your clients through one of their biggest challenges.

Through expert support, efficient processes and smart technology, we aim to ensure a simple and seamless claims process for when you and your client need us most.

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Dedicated Claims Team

Our dedicated claims team is here to support you and your client to ensure the claims process is simplified as much as possible, with support at every stage.

Our Claims Team can be contacted on 1800 101 016 Or can also email directly.



Our Sales Team

Our Sales Team is here to help you support your clients through the claims process. 
They will be able to help connect you with the right people within TAL and help get the answers to any questions you may have.

Find your Sales Team here.


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Product Disclosure Statement

Your client’s dedicated Claims Consultant will be there to help you navigate the claims process with your client.
The relevant Product Disclosure Statement will also provide further information about making a claim. 

Find the relevant Product Disclosure Statement here.