Years of insight for a better tomorrow

Introducing our new Income Protection insurance

We're committed to a better future

Drawing on in-depth research, insight and input from advisers and customers, we're evolving Income Protection to create more sustainable products for the future.  For us, that sustainability is about fairness. It’s the balance of what customers need when they call on us to make a claim and what all Australians need and deserve from their Income Protection: affordable cover that’s with them for the long-term, for the better.

We’ve completely redesigned our IP product, challenging our ideas and historical approaches at every stage. In addition, we’ve been working within the boundaries provided by APRA and considering the work of the Institute of Australian Actuaries Disability Taskforce to realign our products with sound insurance principles.

Want to getting ready for what's ahead?

From 24 September 2021, we’ll be launching our next update to Accelerated Protection, which will include our new Income Protection product options. In the lead up to launch, we’re running a series of live webinars to help you learn about our new product, the options available and what these changes mean for you and your clients. 

Our product team will taking you step-by-step through the detail of the changes, definitions and provide an overview of how they will operate at claim time with practical examples. 

We hope you can join us to hear about what's ahead. Please register your attendance below for a session that best suits you.

 14 September
12.00pm – 1.00pm
 28 September
2.00pm – 3.00pm
 5 October
10.00am - 11.00am

Evolving our product, for the better

We have a wealth of experience in the Income Protection market, but we understand the need to evolve and improve for our customers. Creating our new Income Protection insurance has been a huge team effort. We've spent over two years working on creating a better product with input from dedicated, passionate people across our whole business - meet just a few of them below:

Smiling man in library 

Working together for a better future

Talking to you and your clients was the only way we’d really understand what you needed from Income Protection. So that’s exactly what we did: Matt and the team listened, researched and tested our ideas with hundreds of advisers and clients.
Happy man in office 

Better understanding of what's to come 

The TAL Risk Academy team is here to help you prepare for the Income Protection changes with practical courses designed to ensure your business is ready to adapt. And, with a better understanding of what’s ahead, you’ll be able to provide even better advice.

Better, because we got there together

The team who have been working on our new Income Protection come from many different parts of the TAL business, from technology to claims, and everywhere in between. Here's just a some of our people who have been working to make Income Protection better for you and your clients:

Smiling Lady in Office

Jenny Byers, Retail Platform Manager

Technology tailored for a better experience

Jenny and the team have been focused on how technology can improve client experiences, making it simple and quick to apply and manage cover. With better technology, built for what’s ahead, you and your clients can stay focused on what’s really important.


Happy Man in Office

Wendell Ho, Product Manager

A better view of health

To create our new Income Protection products, we made the most of our strong partnerships in the medical community. With Wendell’s help, we brought their expert insight into our product design to support better health outcomes for your clients.

Lady working from home

Jo Hetherington, Head of Financial Health

Simpler, for the better

We went back to the foundations of Income Protection and asked: what’s it really designed to do? And how can we make it do that, simply? Jo and the team have helped to ensure our products work as they should, so your clients can focus on their recovery after illness or injury.

Happy Woman in Office

Melissa Hayes, Head of Inforce Product

More options for a better future

Redesigning our Income Protection products has been a huge focus over the past few years, but we haven’t ever forgotten what it means for our existing customers. That’s why, with Mel’s help, we’re creating options to help in-force customers keep the cover they’ve put their trust in.

Questions? Need a hand?

There’s a lot to take in around the Income Protection changes and we’re always here to help. We'll update this page with more information in the lead up to launch, but in the meantime please get in touch with your TAL Business Development Manager.