Saving you time with our new service centre menu options
When you call us, we know how important it is to direct your enquiry to the right member of our team as soon as possible. We’ve listened to your feedback and have gone through a deep-dive analysis of our call handling and transfer data to make sure we can refine our options to make sure your experience over the phone with us is the best it can be.
As a result, we've introduced some significant improvements to our interactive voice response (IVR) system, to optimise our menu options and save you time when you need our help. These changes to our menu options went live on 5 July 2021, so please make sure you listen carefully for the new selections available next time you call.
We’ll always be working to improve, so if you have any feedback please send us an email, or speak to your Business Development Manager.