Making it easier for clients to manage their cover in myTAL

From today, eligible clients will be able to submit selected policy change requests through myTAL, giving them greater flexibility to manage their cover when their circumstances change.

The enhancement provides a simpler, self-service experience for clients while keeping advisers informed through existing servicing channels. Clients can submit eligible requests online, receive information about the impact of their changes and track progress through myTAL.

What clients can do in myTAL

Eligible clients can use myTAL to request the following policy changes:

• Reduce their Sum Insured
• Decline CPI for either 12 months, or permanently

Clients will be guided through each step of the process, helping them understand the impact of their requested changes before submitting their request.

Important information for advisers

• Clients can submit eligible policy changes directly through myTAL.
• Before proceeding, they'll be shown information about how the change may affect their cover and premiums.
• Submitted requests can be monitored through existing servicing channels.

Accelerated Protection (AP)

Available for AP policies issued under a PDS dated between 10 August 2009 – 12 December 2025, excluding:

• Go Protect
• TAL Lifetime Protection
• Qantas Life Insurance and Qantas Assure Life Protect
• Homeowner Protection

Jointly owned and company-owned policies are not eligible.

Protection Plans (PP)

Available for eligible policies issued from 28 April 2006 onwards. The following ownership structures are not eligible:

• Company-owned policies
• SMSF-owned policies
• Joint-owned policies  

What this means for you

This enhancement gives clients greater control over managing their cover while helping to streamline simple policy servicing requests.

As an adviser, you'll benefit from:

• A more streamlined servicing experience for eligible policy changes.
• Greater transparency for clients, with clear explanations throughout the journey.
• Visibility of submitted requests through your existing Service Requests dashboard in TAC.
• A digital experience that helps clients understand the impact of requested changes before proceeding.

Importantly, this enhancement is designed to support clients who want to manage eligible policy changes online while maintaining clear communication throughout the process.

Client and adviser experience walkthrough

The screenshots below show how clients can request eligible policy changes through myTAL and how those requests will appear in InForce Management (IFM), helping you stay informed as they progress.