From April 1 TLISL becomes TAL Life

TLISL made an application under Part 9 of the Life Insurance Act 1995 (Cth) (Life Act) to the Federal Court of Australia (the Court) for confirmation of a scheme (Scheme) to transfer all the assets and liabilities referable to the life insurance business of TAL Life Insurance Services Limited (TLISL) to TAL Life.

What this means for you

Updates to branding

All previously BT, Westpac and St.George-branded communications will be rebranded to TAL effective 1 April 2025. Important policy documents such as Protection Plan PDSs, TMDs and Adviser Guides will be updated with TAL branding. The contents of these documents have not changed, and they remain separate from TAL Accelerated Protection policy documents.

Updates to how BT, Westpac and St.George policies appear on the TAC

We are removing all references to BT, St.George and Westpac from TAC. These products will be referred to as Protection Plans or PPlans.

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Updates to forms

We will continue to use separate forms for previously branded BT, Westpac and St. George policies and TAL Accelerated Protection policies.

As part of the rebrand we have consolidated over 200 forms, so from April 1 you’ll only need one new TAL-branded form for clients with a Protection Plans policy.

These new Protection Plans forms will be easily identifiable with a distinctive top section to differentiate them from existing TAL forms, and will reference “Products previously branded BT, Westpac or ST.George.”

To search for these forms in TAC, use “Protection Plans or PPlans”.

Updates to Service team email address:

Our BT Life email addresses have changed. Please update your contact lists with the latest details.

Forwarding will be placed on legacy mailboxes to ensure no emails are lost, but please start using the new email addresses.

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There are no operating model changes as part of the TLISL rebrand. Separate teams and channels will still continue to support the Protection Plans customers and advisers.

Want to know more?

Watch this video for more information on the BT debrand, including tips to reduce its impact on your daily activities.

Frequently Asked Questions

For more information, please see the FAQs below, or for additional FAQs please click here

How does this change impact my existing clients’ life insurance policies?

Client numbers and policy numbers are not changing as part of the rebrand changes. The terms and conditions that apply to your clients’ cover have not changed as a result of the transfer of life insurances policies to TAL Life Limited. The way we support you and your clients across claims, underwriting, acquisitions and servicing is also unchanged.

Will banking or payment arrangements for premiums change?

Payment arrangements, including bank account numbers, will not change and premium payments will continue as normal. Policy Owners will notice a name change on their bank statement to ‘TAL Life Insurance’. This is a name change only. They do not need to update any payment or bank account details.

If my client has a claim in progress, what will happen after 31 March 2025?

There is no change to our existing claims process as a result of this transfer. Clients with a claim that’s already in progress will continue to liaise with their dedicated claims consultant. If your client needs to make a new claim or check the status of an existing one, they can speak with one of our customer service consultants by calling 1300 553 764 Monday to Friday, 8.00am to 6.30pm (Sydney time).

Are there going to be changes to my adviser servicing team? How will we be supported going forward?

You will continue to work with the same Distribution team as you have before - either your Regional/National Managers, your Strategic Partnerships Manager, your BDM and/or other members of the Adviser Services team. Similarly, there are no changes to your underwriting, claims or acquisitions and servicing contacts as a result of the transfer. If there’s anything you’d like to know more about, please contact your TAL Life Insurance team and we’ll do our best to answer any questions.

Will my commission payments change?

There will be no changes to commission payment dates. The only change you’ll see is the way commission payments are shown on bank statements and commission reports, changing from BTINS Commission to TALProtectPlansCommission - abbreviated to TALProtectPlans.

Will the product names on Panorama and Asgard change?

These products will still be called Protection Plans, but the BT, Westpac and St.George brand names will be removed.

What do I search for in Iress to complete my product comparisons?

Iress will not be changing as it contains legacy policies. It will still reference BT, Wespac or St.George.

Any questions? We’re here to help

Our recently updated Contact page includes details for the Protection Plans service teams, including those for service enquiries, inforce policy support and much more. Call our Service team on 1300 553 764 (Monday to Friday, 8am – 6.30pm, AET) if you have any questions.