Supporting your clients impacted by Ex-Tropical Cyclone Alfred
Those impacted by the recent severe weather and flooding from Ex-Tropical Cyclone Alfred in Queensland and Northern NSW are in our minds and hearts, and TAL is here to help where we can. TAL’s Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted. TAL is also offering premium waivers for impacted customers to help financially during this difficult time.
Claims processing
TAL’s Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted by Ex-Tropical Cyclone Alfred. Where personal records or paperwork has been possibly destroyed or delayed, we will work with customers to determine alternatives for providing claims documentation, and to streamline claims handling to ensure they are provided with the additional support they need during what is already a difficult time.
Premium waivers
To ensure our customers and their families who are directly impacted by Ex-Tropical Cyclone Alfred can maintain the life insurance cover they need, and to provide some financial relief during this difficult time, we’re offering a premium waiver for up to two months. This is available to all existing TAL, Asteron and BT customers holding policies directly with us or through a financial adviser and who qualify for the Australian Government Disaster Recovery Payment. This is in addition to the Financial Hardship Policy support we already offer customers.
While the immediate focus should be on the safety of themselves and their loved ones, when they’re able, your clients can call our Customer Service team on 1300 209 088 to lodge their premium waiver application. Alternatively, you can contact your BDM, or the Adviser Service Centre on 1300 286 937 to discuss your client’s application on their behalf. Applications can be lodged up until 16 June 2025.
We recognise that in these challenging conditions there will be unique circumstances – so I encourage you to contact your BDM for assistance with any specific queries.
Help for those on the frontline
We also recognise the efforts and personal sacrifice of those who are assisting with the emergency and recovery efforts in a voluntary capacity. Therefore, we’re also offering a premium waiver for up to two months to those who are part of the volunteer SES and other emergency services organisations taking unpaid leave from their regular employment and who hold policies directly with us or through a financial adviser.
More information
If you’d like to discuss the premium waiver, or any other support we can provide you and your clients, please don’t hesitate to contact your BDM or our Adviser Service Centre on 1300 286 937.