Whatever life holds, we're here to help your clients live it
We supported over 50,000 Australians and their families last financial year, paying $4.2 billion in claims benefits.
For your clients to be confident in their cover, they need to know we’ll live up to the promise we’ve made if they need to make a claim.
It’s the most important thing we do and, in our last financial year, we were proud to continue our strong track record of being here when your clients need us the most.
As well as paying your clients' claims, we're working hard to make the process as fast and as smooth as we possibly can.
In FY 23/24:
We assessed and paid claims faster than the industry average3, getting that financial support to your clients that much sooner. |
TAL Accelerated Protection claims acceptance rates in months (1 July 2023–30 June 2024) Life Insurance TAL 1 Industry 1.5 TPD TAL 7.3 Industry 7.3
Critical Illness TAL 1.1 Industry 1.4 Income Protection TAL 1.2 Industry 1.5 |
While we're moving quickly to assess claims, we're doing it carefully. We continue to provide clear explanations about our decisions, leading to fewer disputes than the industry average. |
TAL Accelerated Protection disputes per 100,000 lives insured (1 Jan 2023–31 Dec 2023)4 Life Insurance TAL 9.7 Industry 14.2 TPD TAL 61.6 Industry 88
Critical Illness TAL 33.9 Industry 51.4 Income Protection TAL 200.3 Industry 338.6 |
If your clients need to make a claim, we’ll be here to provide the best possible support. We’ve recently invested in an intensive, market-leading training program for our claims consultants, so they’re better equipped than ever before to compassionately, efficiently guide your client through every step of their claim.
If you have any questions or would like to learn more about our approach to claims, please get in touch with your BDM or local TAL sales team.
© TAL Life Limited 2024. This page contains a summary of the combined volume and value of claims paid or decided on by TAL Life Limited and TAL Life Insurance Services Limited under a range of insurance products and in a range of circumstances between 1 April 2023 and 31 March 2024. The assessment, acceptance, and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement (PDS) and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement when deciding whether to acquire, continue to hold, or dispose of a financial product. Relevant PDS and TMD available at tal.com.au.
1. Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products (including funeral insurance) between 1 April 2023 and 31 March 2024.
2. Claims statistics based on total number of accepted claims that were determined to be eligible for payment between 1 April 2023 and 31 March 2024. A claim is assessed in order to determine whether or not the claim is payable. A claim is accepted when the claim is determined to be payable.
3. Australian Prudential Regulation Authority (APRA), Life insurance claims and disputes statistics, 16 April 2024.
4. Australian Securities and Investments Commission (ASIC) Moneysmart, Life insurance claims comparison tool