Supporting your clients impacted by severe weather and flooding in parts of NSW
Those impacted by the recent severe weather and flooding from recent natural disasters are in our minds and hearts, and TAL is here to help where we can. Our Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted. We are also offering premium waivers for eligible customers to help financially during this difficult time.
Claims processing
Our Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted by recent natural disasters. Where personal records or paperwork has been possibly destroyed or delayed, we will work with customers to determine alternatives for providing claims documentation, and to streamline claims handling to ensure they are provided with the additional support they need during what is already a difficult time.
Premium waivers
To ensure our customers and their families who are directly impacted by recent natural disasters can maintain the life insurance cover they need, and to provide some financial relief during this difficult time, we’re offering a premium waiver for up to two months. This is available to eligible TAL, Asteron and BT customers holding policies directly with us or through a financial adviser and who qualify for the Australian Government Disaster Recovery Payment or Disaster Recovery Allowance. This is in addition to the Financial Hardship Policy support we already offer customers.
While the immediate focus should be on the safety of themselves and their loved ones, when they’re able, your clients can call our Customer Service team on 1300 209 088 to lodge their premium waiver application. Alternatively, you can contact your BDM, or the Adviser Service Centre on 1300 286 937 to discuss your client’s application on their behalf. Applications can be lodged up until 27 August 2025. We recognise that in these challenging conditions there will be unique circumstances—so please get in contact with your BDM for assistance with any specific queries.
Help for those on the frontline
We also recognise the efforts and personal sacrifice of those who are assisting with the emergency and recovery efforts in a voluntary capacity. Therefore, we’re also offering a premium waiver for up to two months to those who are part of the volunteer SES and other emergency services organisations taking unpaid leave from their regular employment to assist communities affected by the natural disasters mentioned, and who hold policies directly with us or through a financial adviser.
More information
If you’d like to discuss the premium waiver, or any other support we can provide you and your clients, please don’t hesitate to contact your BDM or our Adviser Service Centre on 1300 286 937.