Supporting your clients impacted by the recent floods
We’re here to support your clients who have been directly impacted by the recent extreme weather conditions across the east coast of Australia
With the current and emerging flood crisis across the East Coast of Australia, we know some of your clients are doing it tough. We want to make sure that those who have been directly impacted by the extreme weather conditions know they can continue to rely on us for support while they focus on protecting their homes, communities, businesses, livestock and wildlife.
Claims processing
Our Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted by the floods. Where personal records or paperwork has been possibly destroyed or delayed, we will work with customers to determine alternatives for providing claims documentation, and to streamline claims handling to ensure they are provided with the additional support they need during what is already a difficult time.
Premium waivers
To ensure our TAL and Asteron Life customers and their families who are directly impacted by the floods can maintain the life insurance cover they need, and to provide some financial relief during this difficult time, we’re offering a premium waiver for up to two months. This is available to all existing TAL and Asteron Life customers holding policies either directly or through a financial adviser and who qualify for the Australian Government Disaster Recovery Payment (NSW) or the Disaster Funding Arrangements (Qld). This is in addition to the Financial Hardship Policy support we already offer customers.
While the immediate focus should be on the safety of themselves and their loved ones, when they’re able, your clients can call our Customer Service team on 1300 209 088 to lodge their premium waiver application. Alternatively, you can contact your BDM, or the Adviser Service Centre on 1300 286 937 to discuss your client’s application on their behalf. Applications can be lodged up until 30 April 2021.
We recognise that in these challenging conditions there will be unique circumstances – so I encourage you to contact your BDM for assistance with any specific queries.